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Returns Policy

At Cló Iar-Chonnacht we strive to ensure that you are happy with your purchases every time you shop with us. However, in the event that you need to return a product please find our refunds and returns policy below.

If you are unhappy with your purchase you may return it to us in its original condition within seven days of receiving it on the condition that you contact us by email within two days of receipt of the product outlining the reason for the return. Arising from this correspondence we will do one of the following:

  1. Send you a full refund
  2. Send you a replacement product

We reserve the right to retain our transaction processing fees and postal costs.

This refunds and returns policy pertains to our printed products only. We regret that we cannot offer this policy for our digital products except in the case of a faulty product. Digital products include: DVDs, eBooks and Digital Music Downloads. In the case of a faulty product we will offer a replacement.

If you need further information on our refunds and returns policy or if we can help you with anything else, please don’t hesitate to contact us at eolas@cic.ie and we will be happy to help you with your query.

Delivery Costs for Returned Products

If you are returning a product due to an error on our part we will offer you a full refund of the delivery costs of sending the product to you and your delivery costs in returning the product to us. If you are returning a faulty product we will refund your delivery costs in returning the item to us and we will send you a replacement product at no extra charge. In the event of returning a product for any other reason you will be responsible for any associated delivery costs.

To return a product please contact us at eolas@cic.ie or by phone at ++ 353 (0) 91 593307 and please have your order number to hand. Please quote your order number in any correspondence outlining the reason for the return. In the case of a faulty product please describe the fault and return the product in its original packaging.

Cancellation Policy

Under the Irish Consumer Protection (Distance Selling) Regulation Policy you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our printed products.

Here is a summary of the regulations:

Consumers are entitled to a cooling-off period of 7 days, which begins on the day that they receive the product. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded or the day written confirmation of the contract was received. During the cooling-off period, the consumer can cancel distance contracts without giving a reason and without incurring charges or penalties other than possible charges incurred in returning the goods. If a supplier fails to provide written confirmation, the cooling off period is extended to three months from the date the goods were received or the contract for the provision of services was completed.

Upon cancellation, the distance seller is obliged to reimburse the consumer within 30 days. Once the contract is cancelled, any credit agreements entered into at the time of the contract will be cancelled as well.

Cancellation will not be accepted, however, in the following cases:

  • The provision of services have already begun with the consumer’s agreement
  • The price of the goods or services is dependent upon financial market fluctuations that are beyond the supplier’s control
  • The goods cannot be returned because they were made according to the consumer’s specifications
  • The goods are audio/video tapes or computer software whose seals have been broken by the consumer
  • The goods are newspapers or magazines
  • The services are gaming and lottery services.
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Cló Iar-Chonnacht
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